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What have you done today to make you feel proud?

What have you done today to make you feel proud? Patient Experience Management How one Trust used the voice of its patients to boost the morale of its workforce. ‍‍The workforce has always been the biggest asset of any healthcare system or provider. The people who deal with life and death every day are the [...] Read More

In today’s world, managing your reputation is critical

In today's world, managing your reputation is critical Patient Experience Management   How maintaining your reputation may have a beneficial influence on your employees, patients, and company It's no secret that the success of any organization or business is directly proportional to its reputation. Managing your reputation was simpler twenty years ago, and it could [...] Read More

10 Ways to Manage your Reputation

People are afraid of the consequences and will go to tremendous lengths to keep things concealed for fear of what could happen to them. Integrate reputation management into your company’s culture, and give your employees positive acknowledgement and feedback on a regular basis.  

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Keep Listening To Patient Feedback

Keep listening to patient feedback In today's world, managing your reputation is critical Why is it more vital than ever to listen to patient input, and how can you do it quickly? With more patients than ever accessing our hospitals, primarily owing to the Covid-19 epidemic, it's more vital than ever to listen to patient [...] Read More

Pinpointing What is Troubling the Person Most

Pinpointing What is Troubling the Person Most Third Revolution in Healthcare Pinpointing What is Troubling the Person Most – Patient and Clinician sharing ownership Increased laboratory testing and enhanced imagery led to the second health revolution that greatly improved disease diagnosis. The imaging, of course, was less painful, MRI being better than the most people's [...] Read More

Engaging Rather Than Only Treating and Caring

Engaging Rather Than Only Treating and Caring Third Revolution in Healthcare Engaging Instead of Only Curing and Caring – Sharing the Liability for informed exchanges Middlemarch (a novel by the English author Mary Anne Evans) chronicles a rural doctor's ascension and begins to trace a parish priest's downfall. In the 20th century the priest's charismatic [...] Read More

People Need Unbiased Information

People Need Unbiased Information Third Revolution in Healthcare The Need for Unbiased Information for the People The Healthcare Leaders have over the decades focused on ensuring that the medical procedures, equipment, and staff recruitment processes are developed in a way that they offer optimal quality and minimize the risks and cost involved in such processes. [...] Read More